Refund & Return Policy

Last Updated: [November 20, 2025]

At KeysXM, we are committed to providing our customers with genuine software keys and a seamless experience. We understand that sometimes issues may arise, and we aim to resolve them fairly and efficiently. This policy outlines the conditions under which refunds and returns for digital product keys purchased from www.keysxm.com will be considered.

Please read this policy carefully before making a purchase. By completing a purchase on our Site, you agree to the terms of this Refund & Return Policy.

Understanding Digital Product Keys

Please be aware that digital product keys are unique, single-use licenses that are instantly delivered. Once a key has been delivered and potentially activated, it cannot be ‘returned’ or resold. This fundamental characteristic of digital goods significantly impacts our refund and return conditions.

Conditions for Refund/Return

Refunds and Returns will be considered ONLY under the following circumstances:

• Defective or Invalid Key (Pre-Activation):
  
  • If a product key delivered to you is genuinely invalid or defective before activation, you must notify KeysXM support [support@keysxm.com] within [ 72 hours] of purchase.
  • We will require proof of the invalidity (e.g., screenshots of the error message from Microsoft’s activation process, details of your system configuration).
  • Upon verification by our support team, we will first attempt to provide a replacement key. If a suitable replacement cannot be provided, a full refund will be issued.
• Incorrect Product Delivered:
  
  • If you receive a product key for a different software than what you ordered (e.g., Office Home & Business instead of Office Professional), you must notify us within [Number, e.g., 24 hours] of delivery.
  • Do NOT attempt to activate the incorrect key. Activating it will render it non-refundable.
  • Upon verification, we will provide the correct product key. If the correct product is unavailable, a full refund will be issued.
• Failed Delivery:
  
  • In the rare event that a product key is not delivered to your provided email address within [Number, e.g., 2 hours] of purchase, please contact our support team. We will investigate the delivery issue and ensure the key is resent or a refund is processed if delivery is not possible.

Circumstances Where Refunds/Returns Are NOT Provided

No Refunds or Returns will be provided under these circumstances:

• Activated Keys: Once a product key has been successfully activated on any system, it cannot be refunded or returned. It is your responsibility to ensure compatibility before activation.
• Incompatibility Issues (User Error): We are not responsible for keys that do not work due to your system not meeting the minimum requirements for the software, or if you purchased the wrong version of software for your operating system (e.g., buying Windows for Mac). Please check system requirements carefully before purchase.
• Change of Mind: We do not offer refunds if you simply change your mind after the key has been delivered, or if you no longer need the software.
• Loss of Key: KeysXM is not responsible for lost or misplaced product keys after successful delivery. We recommend storing your key securely.
• Fraudulent Claims: Any attempt to defraud KeysXM or make false claims of a defective/incorrect key will result in denial of refund and potential legal action.
• Purchase from Unauthorized Sellers: This policy only applies to purchases made directly from [Your Website URL].

How to Request a Refund or Return

To initiate a request for a refund or return, please follow these steps:

1. Contact our support team immediately at [support@keysxm.com].
2. Provide your Order Number, the product key in question, and a detailed description of the issue.
3. Include any relevant screenshots (e.g., error messages during activation) or supporting documentation.

Our support team will review your request and may require further information or a remote diagnostic session to verify the issue. All decisions regarding refunds and returns are at the sole discretion of KeysXM.

Refund Processing

Approved refunds will be processed to the original method of payment within [Number, e.g., 5-10 business days] after the refund is approved. Please note that it may take additional time for the refund to appear on your bank or credit card statement, depending on your financial institution.

Changes to This Refund & Return Policy

KeysXM reserves the right to modify this Refund & Return Policy at any time. Any changes will be effective immediately upon posting on the Site. Your continued use of the Site after any such changes constitutes your acceptance of the new policy.

Contact Us

If you have any questions or concerns regarding this Refund & Return Policy, please contact us at:

KeysXM
support@keysxm.com