FAQ / Help Center

Frequently Asked Questions (FAQ)

Welcome to the KeysXM Help Center! Here you’ll find answers to common questions about purchasing, activating, and using Microsoft software keys from our store. If you can’t find what you’re looking for, please don’t hesitate to contact our support team.

About KeysXM & Our Products

Are your software keys genuine and legitimate?

Yes, absolutely. Every product key sold on KeysXM is 100% genuine and sourced directly from authorized Microsoft distribution partners. We do not sell gray market, stolen, or otherwise illegitimate keys. You can activate your key directly with Microsoft, and it will register to your personal or business Microsoft account.

Why are your prices so competitive?

We leverage high-volume purchasing through official commercial channels, allowing us to secure the best possible pricing. We operate efficiently as a digital-first reseller, passing these significant savings directly to our customers. Our commitment is to make genuine software accessible and affordable without compromising on authenticity.

What kind of products do you sell?

We specialize in genuine Microsoft software, including various editions of Microsoft 365 (Personal, Family, Business), Microsoft Office suites (e.g., Office 2021 Home & Business, Professional Plus), and Windows Operating Systems (e.g., Windows 10 Pro, Windows 11 Home/Pro).

Purchasing & Delivery

How does delivery work? How fast will I receive my key?

Our delivery is fully digital and instant. After your payment is successfully processed, your product key and detailed activation instructions will be sent to the email address you provided during checkout, typically within minutes. Please check your spam/junk folder if you don’t see it in your inbox.

What payment methods do you accept?

We accept various secure payment methods, including major credit/debit cards (Visa, MasterCard, American Express) and PayPal. All transactions are processed through encrypted gateways for your security.

Can I purchase software for business use?

Yes, many of our licenses are suitable for business use and fully comply with Microsoft’s terms for commercial environments. We recommend checking the specific product description or contacting support if you have questions about commercial licensing requirements.

Activation & Installation

How do I activate my product key?

Full, step-by-step activation instructions are included with your email delivery. Generally, you will visit a Microsoft redemption page (e.g., setup.office.com or redeem.microsoft.com), sign in with your Microsoft account, enter your product key, and then follow the prompts to download and install your software.

What if my key doesn’t work or I encounter an error?

While rare, if you experience any issues with your product key, please contact our support team immediately at [support@keysxm.com]. Please provide your order number, the product key, and any error messages or screenshots. Our team will diagnose the issue and provide a solution, including a replacement key if necessary, or a refund as per our Refund & Return Policy.

Is the software compatible with my system?

Each product page clearly lists the system requirements and compatibility (e.g., Windows 10/11, Mac). It is your responsibility to ensure your system meets these requirements before purchasing. We recommend checking carefully, as incompatibility due to user error is not covered by our refund policy.

Returns & Refunds

What is your Refund & Return Policy?

Due to the nature of digital goods, product keys are generally non-refundable once delivered and activated. However, we do offer refunds or replacements for genuinely defective or incorrect keys prior to activation. Please refer to our full Refund & Return Policy for complete details and conditions.

I bought the wrong product. Can I exchange it?

If you realize you purchased the wrong product *before* activating the key, please contact us immediately. We will assess your situation based on our Refund & Return Policy. Once a key is activated, it cannot be exchanged or refunded.

General Support

How can I contact customer support?

Our dedicated support team is here to help!

We strive to respond to all inquiries within [e.g., 24-48 business hours].

Do you offer remote installation assistance?

Yes, for certain complex installation or activation issues, our support team may offer remote assistance to help you get your software up and running smoothly. This service is provided free of charge for KeysXM customers.